At E-STOREMAN LIMITED, we are committed to providing you with high-quality office supplies and ensuring a pleasant shopping experience. If you are not satisfied with your purchase, here is our return and exchange policy to help you smoothly complete the return and exchange process.

Eligibility for Returns and Exchanges

Return Period: If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the item.

Item Condition: Returned items must be in unused condition and in their original packaging. All accompanying tags, accessories, and other attachments must be intact.

Special Items: Certain categories of items (such as clearance items) may not be eligible for returns and exchanges. Specific information will be indicated on the product page.

Return Process

Submit a Return Request: Please submit a return request via our customer service email or online customer service system. Please provide your order number, purchase date, and the reason you wish to return the item.

Return Authorization: Once we receive your return request and confirm that it meets the return conditions, we will provide a Return Authorization Number (RMA). Please ensure that this number is included in the return package so that we can process your return.

Return Address: You will receive a detailed return address after return authorization. Please note that unauthorized returns may result in refusal of acceptance or processing delays.

Return Costs

Product Quality Issues or Incorrect Orders: If the return is due to a product quality issue, incorrect item shipment, or our processing error (such as wrong shipment, missing item, etc.), we will cover the return shipping costs. We will provide you with a prepaid return label.

Non-Quality Issues: If the return is due to your personal reasons (such as changing your mind, purchasing the wrong item, etc.), you will need to bear the return shipping costs yourself.

Refund Processing

Refund Method: After the returned goods are confirmed to meet the return policy, we will process the refund within 7-10 business days of receiving the goods. The refund will be returned to your original payment method.

Refund Time: Refund processing time may be affected by the processing cycle of the payment platform. Usually, refunds are completed within 3-5 business days, but the specific time depends on your payment method and the processing time of the relevant institution.

Exchange Policy

If you wish to exchange an item, please return the original item according to the return process and indicate the item you wish to exchange in your return request. We will process your exchange as soon as possible after confirming the return.

Shipping costs incurred during the exchange process are borne by the customer, unless the exchange is due to a product quality issue or we sent the wrong item.

Damaged or Missing Items

Shipping Damage: If your item is damaged during shipping, please contact us within 48 hours of receiving the item and provide photos of the damaged item. We will provide you with a refund or exchange service.

Missing Items: If you find that your order is missing items or accessories, please contact us immediately, and we will resend the missing items after verification.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used items (unless there is a product quality issue)
• Clearance items (if clearly marked as final sale on the product page)

Notes

• During the return period, if the item is not returned on time or not kept in its original packaging, it may affect the processing of the refund or exchange.
• Return shipping costs, packaging damage fees, and other additional charges may be deducted from your refund (if applicable).
• We reserve the right to request proof of purchase or further information in certain exceptional circumstances.

Thank you for choosing E-STOREMAN LIMITED. We are committed to providing you with a satisfying shopping experience!